Integrated auto service and repair
Managing a car repair businesss
After having discovered, in the previous article, that mechanics will have to become entrepreneurs, they will also have to start managing their auto repair shops dedicating attention to several aspects, primarily in terms of updating personnel expertise and administration. In addition, they will have to provide integrated services for customers, implementing processes and procedures by means of state-of-the-art #software and applications.
By 2030, the leading manufacturers will have catalogues in which 8 out of 10 models are battery-powered. This change will undoubtedly transform the technical and repair services supplied. It is likely that electric cars will require only a third of the maintenance costs of conventional cars. In addition, workshops will have to provide services such as virtual assistance, smart reception, electronic car diagnostics and complex integrated systems.
Auto repair industry statistics
In Italy, there are 48,500 auto repair shops. More specifically, there are 17,500 mechatronics technicians, while the auto bodywork repair shop business overall comprises about 10,000 operators. In addition, there are workshops specialising in trucks, buses, motorbikes, scooters, agricultural vehicles and construction vehicles. According to data from the Chambers of Commerce and ATECO codes (classification of “Economic Activity”), there were just over 78,000 #autobodyshops in Italy as at 31 December 2021, a figure 2% lower than for 2019 and almost 12% less than in 2009.
Reorganising and renewing auto repair shops
Manufacturers will exert a greater degree of control over the retail prices of electric cars. The way vehicles are distributed will be different, so carmakers will find it difficult to meet the entire demand for maintenance and repair services.
Mechanics will necessarily have to reorganise and renew the way in which they perform car repairs: they will have to improve the process from the point of view of organisational and procedural efficiency, dedicating attention primarily to the customer reception process, along with operations linked to administration and finance, strategic and relational marketing.
In addition, they will have to adopt a completely new approach to maintenance and repairs, developing innovative #business ideas, offering services that meet customers’ needs and solve their problems.
At the link below you can download the publication “Auto elettrica, da minacca a opportunità“:
https://www.dl.camcom.it/default.aspx?cod_oggetto=14209112
Article by Anna Zabeo
